Kan ik een product retourneren?

Would you like to return a product? Orders placed with X-treme Smile are intended for business and professional use. By placing an order, you agree to our General B2B Terms and Conditions. Business purchases do not have the standard statutory consumer right of withdrawal.

In certain cases, we may agree to accept a return as a commercial exception. Always contact us in writing by email or WhatsApp before returning anything. Only send the product back after receiving our explicit approval and return instructions.

The product must be unused, unopened and returned in its original, undamaged packaging. The original shipping costs and the costs of returning the product will not be reimbursed.

For hygiene and product safety reasons, we never accept returns of:

• whitening gels;
• cheek retractors;
• dental crystals and dental jewelry;
• glue and Blue Etch;
• primers;
• pretreatment sprays.

Returns are made at the customer’s risk. We cannot be held responsible if a return shipment is lost or damaged in transit. We therefore recommend using insured and trackable shipping.

We charge a 15% restocking fee on the total value of the returned goods, unless a different arrangement has been agreed in writing beforehand. This covers inspection, processing, administration and any repacking or restocking required.

Once the return has been received and approved, the remaining amount will be added as credit to your X-treme Smile account. This credit can be used freely in our webshop but cannot be paid out in cash.

This policy applies to voluntarily accepted returns. If an item arrived damaged, was missing or was delivered incorrectly, please follow our separate complaints procedure and do not return it without instructions.