My parcel is marked as delivered, but I haven't received it. What should I do?

If your parcel is marked as delivered but you have not received it, first check the tracking information carefully and look for any additional delivery information provided by the carrier.

X-treme Smile ships parcels insured, registered and for delivery to the specified delivery address. This helps reduce the risk of lost shipments, misuse and the additional costs that these situations can ultimately cause.

If you still cannot locate your parcel despite the delivery confirmation, please contact us as soon as possible and provide your order number and tracking number. In the case of a missing shipment, we always request an official investigation by the carrier.

During this investigation, we depend on the information and findings provided by the parcel service. Based on the outcome of the investigation, we determine whether the order will be shipped again. We may therefore need to wait for the investigation to be completed before sending a replacement.