My order arrived damaged. What should I do?

Has your order arrived damaged? Of course, that is not what we want. We carefully check all products before shipping, but unfortunately transport damage can never be prevented completely.

Please report the damage within 5 days of receiving your order so that we can assess your claim correctly.

Please send us:

1. your invoice number;
2. your first and last name;
3. the product concerned;
4. clear photos of the damage.

Photos of the packaging may also be important if the damage occurred during transport.

Keep the damaged product and its packaging until you have heard from us. Do not dispose of anything or return the product on your own initiative. If a return is required, we will provide further instructions and, where applicable, a return label.

We will review your report and then determine the most appropriate solution together with you.