Shipping & Pickup

The order delivery time depends on the destination country and the speed of the carrier. Orders placed and paid from Monday to Thursday before 3:00 PM are, in most cases, processed on the same day.

Within the Netherlands, parcels are often delivered within 1 to 3 working days. Delivery to other countries may take longer. Local carriers, public holidays, weather conditions and customs procedures can affect the final delivery time.

Once your order has been processed for shipping, you will receive a separate email with tracking information. You can also find your tracking number in your online X-treme Smile account. Please check your spam folder if you do not see the email.

Occasionally, a product you ordered may not be immediately available. If this happens, we will contact you as soon as possible by phone, WhatsApp or email to discuss the available options.

Once the parcel has been handed over to the carrier, we have no influence over the speed of delivery. Busy periods and other external circumstances may cause delays. Ordering in good time and maintaining sufficient stock is therefore important, especially when products are needed for scheduled treatments or client appointments.

Want to track my order from X-treme Smile? Once we have processed your order and the parcel has been registered with the carrier, you will receive a track & trace link by email.

You can also find the tracking number in your online X-treme Smile account under the relevant order. The tracking link shows the current shipping status and, once available, the expected delivery information.

If you have not received the email, please check your spam or junk folder. Please note that it may take some time before the carrier displays the first tracking update.

If your parcel is marked as delivered but you have not received it, first check the tracking information carefully and look for any additional delivery information provided by the carrier.

X-treme Smile ships parcels insured, registered and for delivery to the specified delivery address. This helps reduce the risk of lost shipments, misuse and the additional costs that these situations can ultimately cause.

If you still cannot locate your parcel despite the delivery confirmation, please contact us as soon as possible and provide your order number and tracking number. In the case of a missing shipment, we always request an official investigation by the carrier.

During this investigation, we depend on the information and findings provided by the parcel service. Based on the outcome of the investigation, we determine whether the order will be shipped again. We may therefore need to wait for the investigation to be completed before sending a replacement.

Our shipping costs may be higher than those of online stores that use the cheapest possible shipping method. X-treme Smile deliberately chooses a more secure shipping service because many of our orders contain professional and sometimes valuable products.

We ship parcels insured, registered and to the specified delivery address. This makes shipments easier to trace and allows us to request an official investigation from the carrier if a parcel goes missing.

This shipping method helps us reduce the risk of lost parcels and fraud. It protects your order while also preventing unnecessary losses that could ultimately lead to higher product prices.

We therefore do not always choose the cheapest shipping option, but prioritise reliability, traceability and security.

Yes, you can collect your order in Joure from X-treme Smile. Our address is Albert Einsteinweg 4, 8501 XE Joure, the Netherlands.

Select pickup during checkout when this option is available. Please wait until you have received confirmation from us that your order is ready before visiting. This ensures that all products are prepared for you.

Collection is also a convenient option if you want to avoid shipping costs or prefer not to depend on a parcel carrier. Our normal processing times and opening hours still apply.

Yes, X-treme Smile offers worldwide shipping to many countries. The available shipping options depend on the destination, the type of product and the services offered by our carriers.

During checkout, you can see which shipping methods are available for your address and the applicable shipping costs. For shipments outside the European Union, import duties, local taxes, customs fees or other additional charges may apply. These are determined by the destination country and are the responsibility of the recipient.

Occasionally, the settings in our webshop may not be configured correctly for a specific country. This can make it appear as though we do not ship to your country, even when shipping is possible. If this happens, please contact us. We will check the settings and gladly help resolve the issue.

Local legislation or carrier restrictions may also apply to certain products.

Has your parcel been returned to sender because you were not home, delivery could not be completed or you did not collect the parcel from a pickup point in time? The shipment will then be returned to X-treme Smile.

The order has already been purchased by you. A failed delivery and return to us therefore does not count as a cancellation or return of your order.

You receive the tracking number by email and can also find it in your online X-treme Smile account. It is the customer’s responsibility to monitor the tracking information and collect the parcel in time if it is delivered to a pickup point.

We do not actively monitor the tracking of all shipments. If we happen to notice that a parcel has been waiting at a pickup point for some time, we will of course try to send you an email reminder. This is an additional service and cannot be guaranteed.

If the parcel is eventually returned to us, we can ship it again. The new shipping costs are payable by the customer and must be paid before reshipping. The original shipping costs are not refunded.

If required, we can arrange a different delivery address or discuss a more suitable delivery option for the new shipment.