What is the delivery time for my order?

The order delivery time depends on the destination country and the speed of the carrier. Orders placed and paid from Monday to Thursday before 3:00 PM are, in most cases, processed on the same day.

Within the Netherlands, parcels are often delivered within 1 to 3 working days. Delivery to other countries may take longer. Local carriers, public holidays, weather conditions and customs procedures can affect the final delivery time.

Once your order has been processed for shipping, you will receive a separate email with tracking information. You can also find your tracking number in your online X-treme Smile account. Please check your spam folder if you do not see the email.

Occasionally, a product you ordered may not be immediately available. If this happens, we will contact you as soon as possible by phone, WhatsApp or email to discuss the available options.

Once the parcel has been handed over to the carrier, we have no influence over the speed of delivery. Busy periods and other external circumstances may cause delays. Ordering in good time and maintaining sufficient stock is therefore important, especially when products are needed for scheduled treatments or client appointments.