Can I request a replacement certificate if I have lost mine?

Yes. If you have lost your certificate, you can request a replacement certificate from X-treme Smile.

Please contact us and provide as much information as possible, such as:

• your full name;
• the email address you used when registering for the course;
• which training course you completed;
• approximately when you completed the course.

This allows us to check our records and verify that the certificate was previously issued to you.

Cost of a replacement certificate

There is a fee for searching our records, verifying your training details and preparing a new certificate.

The fee is €29.95.

How you receive the replacement certificate depends on your location:

Address in the Netherlands → physical certificate sent by registered post. The €29.95 fee includes registered shipping.

Address outside the Netherlands → certificate sent digitally by email. The €29.95 fee is charged as an administration and replacement fee.

This is based on the delivery address, not on the language in which you completed the course or use our website.

Have your details changed?

If your surname, company name or email address has changed since you completed the course, please also provide the details you were registered under at the time.

This makes it easier for us to locate your training records.