Can I cancel an order?

Would you like to cancel an order? Please contact us as soon as possible by email or WhatsApp. As we often process orders quickly, cancellation is not always possible.

If your order has not yet been processed or shipped, we will check whether it can still be cancelled. Once an order has already been processed, packed or handed over to the carrier, it cannot automatically be cancelled. Where applicable, our return conditions will then apply.

X-treme Smile supplies business and professional customers and orders are subject to our General B2B Terms and Conditions. For an approved cancellation, a 15% administration and restocking fee may be charged on the relevant goods unless otherwise agreed in writing.

If the order has already been shipped, please do not refuse the parcel or return it without instructions. Contact us first.